How to Sell an eCommerce Business in Australia: A Step-by-Step Guide

1. Prepare Your Business for Sale

Before listing your business, make sure it’s attractive to buyers:

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Clean Financials

  • Organize 2–3 years of profit & loss statements, tax returns, and bank statements.
  • Separate personal and business expenses.
  • Use accounting software (like QuickBooks or Xero) if you haven’t already.

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Optimize Operations

  • Document standard operating procedures (SOPs).
  • Ensure your supply chain is reliable and not overly dependent on one supplier or platform.
  • Reduce reliance on your personal involvement.

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Maximize KPIs

  • Improve margins, reduce refund rates, and increase customer retention.
  • Focus on metrics like monthly recurring revenue (MRR), average order value (AOV), and customer acquisition cost (CAC).

2. Get a Business Valuation

eCommerce businesses are usually valued based on a multiple of Seller’s Discretionary Earnings (SDE) or EBITDA, plus inventory.

Typical eCommerce valuation range: 2.5x – 4.5x SDE
Factors affecting the multiple:

  • Business age and stability
  • Brand strength and niche
  • Traffic sources (organic vs. paid)
  • Revenue diversity (e.g., multiple SKUs, platforms, markets)
  • Owner involvement

You can:

  • Use online valuation tools (e.g., Empire Flippers, Flippa)
  • Hire a broker or M&A advisor

3. Decide How You’ll Sell

Option A: DIY (For Smaller Businesses)

  • List on marketplaces like:
    • Flippa (lower-end businesses, < $500K)
    • MicroAcquire (Acquire.com) (startups and SaaS, but also eCommerce)
  • Handle negotiations, due diligence, and contracts yourself.

Option B: Use a Broker (Recommended for $100K–$10M+)

  • Brokers like:
    • Empire Flippers
    • FE International
    • Quiet Light
  • Help with valuation, finding vetted buyers, due diligence, and closing.
  • Charge a success fee (usually 8–15%).

4. Create a Sales Package

A strong sales package includes:

  • Executive summary of the business
  • Financials (P&L, traffic, revenue breakdown)
  • Growth opportunities
  • Tech stack (e.g., Shopify, Amazon FBA, WooCommerce)
  • Inventory and logistics details
  • Screenshots of dashboards (Shopify, Amazon Seller Central, Google Analytics)

5. Find and Vet Buyers

  • Qualify buyers by checking for funding, experience, and fit.
  • Use NDAs to protect your business info.
  • Be honest about risks—transparency builds trust.

6. Navigate Due Diligence

Expect 2–8 weeks of review. Buyers will verify:

  • Financials
  • Traffic and conversion data
  • Legal compliance
  • Supplier relationships
  • Customer feedback and refund history

Keep records organized and ready.


7. Negotiate the Deal

Key deal points:

  • Purchase price and structure (lump sum, earn-out, seller financing)
  • Transition support (training, employee retention)
  • Non-compete clauses
  • Inventory value
  • Escrow terms (usually held by a third party like Escrow.com)

8. Close the Sale

  • Use a lawyer familiar with eCommerce M&A.
  • Sign a purchase agreement.
  • Transfer assets: domain, website, customer data, ad accounts, supplier contracts, etc.
  • Release funds from escrow.

9. Support the Transition

  • Provide training and handover documentation.
  • Help maintain continuity with suppliers, VAs, and marketing agencies.
  • Stick around for the agreed-upon transition period (usually 30–90 days).